This page explains what happens to any audio you send us, and who is allowed to have their voice used. It applies to every order.

If you record or upload your own message

Your recording stays in your browser while you use the creator. It is only sent to us when you place your order. We do not process it with AI, alter it, or pass it to anyone else. It goes into the bear as it is.

If you choose AI voice cloning

This works differently, and it matters that you know how.

The voice sample you upload is sent to our voice provider, because the voice model is built on their servers rather than on your device or ours. Once the model exists, it is used only to produce audio for your order.

The sample you hear before ordering is a fixed line we use for every preview. It is not the message you wrote. Your own words are recorded in the cloned voice only after you order, so your message stays private until the bear reaches the person it is for.

What happens after you order

You pay first, and then you approve. We want to be plain about that, because it is the opposite of what some sites promise.

1. You place the order and pay.
2. We record your message in the cloned voice. It is ready within about a minute, on screen and by email.
3. You listen when you are ready. You do not have to do it straight away, and we would gently suggest not doing it in a queue or at your desk.
4. You tell us yes, or you tell us what is wrong.
5. Only once you say yes is the sound module fitted and the bear posted.

If it is not right

Say so. There is no limit on asking, and it costs you nothing. What we do next depends on what is wrong:

• The pace or the volume is off. We regenerate it. This is usually immediate.
• The words are wrong, or you want to change them. You edit the text and we record it again.
• It does not sound like them. This is the one that needs a person. We will look at the sample you sent and tell you honestly whether a better result is possible, and what sort of recording would get us there.

If we still cannot get it right

Sometimes a recording is too short, too noisy, or too damaged for any model to do it justice. If we reach that point, the choice is yours, not ours:

• A full refund. No conditions and no restocking fee.
• Switch to your own recording instead. You record the message yourself, or send us one you already have, and it goes into the bear exactly as it is. We refund the difference between the two voice options, so switching never costs you more.

We will not keep you in a loop of attempts. If it is not working, we will say so.

Whose voice you may use

You may only send us a voice you have the right to use. That means one of the following:

• It is your own voice.
• It belongs to someone living who has given you permission.
• It belongs to a family member who has died, and you or your family have the standing to act for them.

You may not send us the voice of a public figure, a performer, a recording you found online, or anyone who has told you not to. If you are unsure whether you have the right to use a recording, write to us before you order and we will tell you plainly.

When you tick the consent box in the creator, you are confirming the above. If a request reaches us that we believe breaches it, we will cancel the order and refund it.

Deleting a voice

You can ask us to delete a voice model and any audio held for your order at any time. Write to us from the email address on the order and we will confirm once it is done.

Asking us something

If anything here is unclear, or your situation does not fit neatly into it, contact us before you order. We would rather answer the question than have you guess.